... ...
top of page

Insurance Policy

Insurance Policy

Effective Date: 1 Aug 2023

When it comes to shipping valuable goods, we understand that peace of mind is paramount. That's why we have a comprehensive Insurance Policy in place to offer you protection and assurance throughout the transit of your items. This policy is here to guide you through the intricacies of our insurance offerings, ensuring you're well-informed and prepared for any unforeseen events that might occur during the journey of your shipments.

  1. Coverage Tailored to You: We provide a range of insurance coverage options to suit the specific needs of your goods. These options encompass different levels of protection against potential loss or damage during transportation.

  2. Limits Made Clear: Within the policy, you'll find the exact coverage limits associated with each insurance option. These limits indicate the maximum amount that can be reimbursed should any unfortunate incidents take place.

  3. Navigating Claims: In the unfortunate event that your shipment encounters loss or damage, our Insurance Policy will guide you through the claims process. This involves a step-by-step breakdown of the actions you need to take, the documents you need to provide, and the timeframe within which you must initiate the claim.

  4. Understanding Exclusions: It's important to understand what might not be covered under our insurance. The policy outlines any exclusions or limitations, clarifying situations where coverage may not apply. This helps you make informed decisions regarding your insurance needs.

  5. Premium Insights: Curious about how insurance premiums are calculated? Our policy breaks down the factors that influence premium amounts. Additionally, you'll find information on how to pay the premiums using various methods.

  6. Defining Terms: Insurance can sometimes involve complex language. Our Insurance Policy defines key terms used in the context of insurance, making sure you comprehend the terminology involved.

  7. Collecting Documentation: Should the need to make a claim arise, specific documentation will be necessary. The policy details the types of documents required, such as proof of the value of the goods, photographs of any damage, and relevant invoices or receipts.

  8. Making Informed Choices: Before insuring your shipments, it's crucial to read and comprehend our Insurance Policy. Understanding coverage limits, terms, and conditions empowers you to make well-informed decisions about your insurance selections.

  9. Filing a Claim: If you find yourself needing to file a claim, the policy will provide you with a roadmap. This includes information on how to submit documents, the timeframe for filing, and the steps involved in processing the claim.

Our Insurance Policy is a testament to our commitment to ensuring your shipments are handled with the utmost care and protection. With this policy as your guide, you can approach shipping with confidence, knowing that we have your back in the face of any unexpected challenges.

Hey there! We understand how important it is for your shipments to be picked up and delivered on time. Our Missed Pickup and Delivery Policy explains what we do if there's a problem with that. We want you to know how we handle it and what we do to fix things if a pickup or delivery can't happen as expected. This policy is all about keeping you informed and finding the best solutions for any hiccups that might come up.

bottom of page