Effective Date: 1 Aug 2023
At Kwick Kargo, we value your trust and satisfaction with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund in connection with the use of our freight services. Please read this policy carefully to understand your rights and options.
1. Eligibility for Refunds:
1.1. Service Unavailability: If we are unable to provide the agreed-upon freight services due to reasons beyond your control, you may be eligible for a refund. This could include situations where the transportation service provider becomes unavailable after confirmation of your order.
1.2. Cancelled Orders: If you decide to cancel your shipment before it has been processed by the service provider, you may be eligible for a refund. The refund amount will depend on the cancellation timing and any applicable fees.
1.3. Overpayment: In cases where you have inadvertently made an overpayment for our services, you may be eligible for a refund of the excess amount paid.
2. Non-Eligibility for Refunds:
2.1. Service Completion: Once the freight service has been successfully completed by the transportation service provider as agreed upon, refunds will not be applicable.
2.2. Change in Requirements: If you modify your shipment requirements after confirmation and this leads to additional costs or adjustments, these changes will not be eligible for refunds.
2.3. Delays Beyond Control: Refunds will not be granted for delays caused by factors beyond our control, such as weather conditions, natural disasters, road closures, and other unforeseen events.
2.4. Delays in Pickups or Missed Pickups: Please note that delays in pickups or missed pickups, which are beyond our control, are not eligible for a refund under this policy. We'll do our best to provide a smooth experience, but certain situations might be out of our hands.
2.5 Delay in LTL Shipment Delivery: In the event that your Less Than Truckload (LTL) shipment, booked under non-guaranteed delivery terms, experiences a delay in delivery due to factors out of our control, which are beyond our control, are not eligible for a refund under this policy. We'll do our best to provide a smooth experience, but certain situations might be out of our hands. Feel free to get in touch with us, and we'll investigate the situation on your behalf.
2.6 Lost or Damaged Shipments: Unfortunately, if your shipment is lost in transit or gets damaged, it doesn't meet the criteria for a freight refund. However, you have the option to initiate claims through the carrier's liability, unless you've chosen to acquire additional insurance for the shipment. In such cases, the carrier's liability terms will apply.
3. Refund Process:
3.1. Submission of Refund Request: To initiate a refund request, you must contact our customer support within [specific time frame] of the issue or event that makes you eligible for a refund.
3.2. Verification: Our team will review your refund request to ensure it meets the eligibility criteria as outlined in this policy.
3.3. Refund Amount: If your refund request is approved, the refund amount will be determined based on the specific circumstances of the request and any applicable terms.
3.4 Deductions for Missed Pickup Refunds: In cases where a shipment's pickup is missed, and there are charges related to Dry Run or TONU (Truck Order Not Used), deductions might be applied to the refund amount. Our goal is to maintain fairness and transparency throughout the refund procedure.
4. Method of Refund:
4.1. Original Payment Method: Refunds will be processed using the same payment method used for the original transaction, unless otherwise mutually agreed upon.
4.2 Alternative Refund Disbursement: If you qualify for a refund, the refund amount might be provided to you through a check, subject to the discretion of our Finance department. This option ensures flexibility in the refund process.
5. Timeframe for Refunds:
5.1. Processing Time: The time it takes to process refunds can differ based on the payment method and the financial institution involved. We are committed to making reasonable endeavors to ensure that refunds are processed promptly within a span of 15 to 21 days.
6. Contact Us:
6.1. Customer Support: If you have questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team..
7. Changes to the Refund Policy:
7.1. Policy Updates: We reserve the right to update or modify this Refund Policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels.
Last Updated: August 1st, 2023
By using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.
Here at Kwick Kargo, we really care about making sure you're happy with what we do for you. This Refund Policy is all about explaining when you might be able to get your money back if you use our shipping services. Take a moment to go through this policy so you know what you can do if you ever need a refund.