Dispute Resolution Policy

At Kwick Kargo, we're committed to providing excellent service, but we understand that disagreements can sometimes arise. This policy outlines the steps we've put in place to resolve any disputes that might occur in a fair and efficient manner.

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1. Open Communication: If you have a concern or dispute related to our services, we encourage you to reach out to our customer support team. They will listen to your issue and work with you to find a solution.

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2. Escalation: If the initial communication doesn't resolve the issue to your satisfaction, you can request to escalate the matter. Your concern will be reviewed by a higher-level team member who will conduct a thorough investigation.

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3. Mediation: If the escalation process doesn't lead to a resolution, we offer a mediation option. A neutral third party will be involved to help both parties come to an agreement. This step aims to find a middle ground that satisfies everyone involved.

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4. Legal Action: If all other avenues have been exhausted and a resolution still cannot be reached, you retain the right to

take legal action in accordance with the terms outlined in our Terms and Conditions.

 

Our goal is to resolve any disputes amicably and efficiently. We value your satisfaction and strive to find a fair solution that aligns with our commitment to excellent service. Please note that this Dispute Resolution Policy is designed to ensure a smooth process for addressing concerns and differences. Your engagement with our services implies your acceptance of this policy.