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Payment Policy

Payment Policy

Effective Date: 1 Aug 2023

At Kwick Kargo, we want to make sure our payment and billing process is clear and easy to understand. This Payment and Billing Policy outlines the important information you need to know about how payments are handled for the freight services you use. Please take a moment to read through this policy so you know what to expect when it comes to paying for our services.

  1. Payment Methods: We offer a range of payment options to provide you with convenience. These options encompass credit cards, debit cards, bank transfers, and other electronic payment methods. Please note that for Credit/Debit Cards and other services, there might be associated charges such as Merchant Services Charges or Bank Charges.

  2. Billing Process: When you use our freight services, you will receive an invoice detailing the charges for the services quoted. Invoices may be sent electronically via email or through our online portal.

  3. Payment Due Date: The payment due date will be clearly stated on the invoice. It's important to make the payment by the due date to ensure there are no disruptions in the services you've booked.

  4. Late Payments: If a payment is not received by the due date, late fees or penalties may apply. These will be outlined on the invoice or communicated to you separately.

  5. Disputed Charges: If you believe there is an error or discrepancy in the charges on your invoice, please contact our customer support as soon as possible to resolve the issue.

  6. Currency and Taxes: All charges and payments will be in the currency specified in the invoice. Any applicable taxes or fees required by law will also be included in the invoice.

  7. Payment Security: We take the security of your payment information seriously. Our payment process is designed to ensure the confidentiality and integrity of your financial data.

  8. Automatic Payments: In some cases, you may have the option to set up automatic payments for recurring services. This can help ensure that your payments are always on time.

  9. Billing Inquiries: If you have any questions or concerns about your invoice or the billing process, feel free to reach out to our customer support. We're here to assist you.

  10. Rebilled or Freight Adjustment: 

In certain situations, there might be adjustments or changes to the original freight charges for your shipment. This could occur due to factors like changes in shipment weight, dimensions, or services provided. When such adjustments are necessary, we will re-evaluate the charges and notify you of the updated amount.

 

Payment for these rebilled or adjusted charges will be automatically handled using the same electronic payment method that you originally used when booking the shipment. If you opted for bank transfers or other electronic channels for payment, we kindly request that the payments be made promptly to prevent any potential service disruptions. This approach ensures a smooth and uncomplicated payment process for any extra or revised charges that may arise.

We understand the importance of transparency, so we will provide a clear breakdown of the reasons for the adjusted charges. If you have any questions or concerns about the rebilled or adjustment payment, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're here to assist you throughout the payment process.

 

By using our services, you agree to comply with the terms outlined in this Payment and Billing Policy. We strive to provide you with a seamless and transparent payment experience. Thank you for choosing Kwick Kargo for your freight needs.

We like to keep things straightforward, especially when it comes to payments. Our Payment and Billing Policy is like your go-to guide for understanding how the payment process works for the freight services you've chosen. We encourage you to give it a read, so you're in the know about how payments are handled and what you can expect when it's time to settle the bill for the services we've provided.

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