Cancellation Policy

Effective Date: 1 Aug 2023

At Kwick Kargo, we understand that plans can change. Our Cancellation Policy outlines the guidelines for cancelling your booked freight services. Please read this policy carefully to understand the rules and procedures in case you need to cancel a shipment.

Cancelling a Shipment: If you need to cancel a shipment that you have booked with us, please notify us as soon as possible. You can contact our customer service team to initiate the cancellation process.
Cancellation Fees: Depending on the timing of your cancellation and the type of service booked, cancellation fees may apply. These fees help us cover the administrative and operational costs associated with processing cancellations.
Refunds for Cancellations: In some cases, a refund may be available for cancelled shipments. The refund amount will depend on the type of service, the timing of the cancellation, and any applicable cancellation fees.
Process for Refunds: If you are eligible for a refund due to a cancellation, we will process the refund according to our outlined Refund Policy. Refunds will be issued using the original payment method unless an alternative method is agreed upon.
Exceptions: Certain circumstances, such as force majeure events or situations beyond your control, may be considered for exceptions to the cancellation policy. Please reach out to our customer service team to discuss your specific situation.
Communication of Cancellations: It's important to communicate any cancellations promptly. Delayed cancellations may result in additional fees or reduced refund amounts.
Booking Modifications: If you need to modify your shipment details instead of cancelling, please contact our customer service team. They will assist you in making the necessary changes to your booking.

We aim to provide a fair and transparent cancellation process for our customers. If you have any questions or concerns about our Cancellation Policy, please don't hesitate to reach out to our customer service team for assistance. Your satisfaction is important to us, and we're here to help you navigate any changes to your freight services bookings.

We get it – sometimes your plans have to change unexpectedly. Our Cancellation Policy is here to guide you through the process of canceling the freight services you've arranged with us. Take a moment to go through this policy, so you're aware of the steps to take if you ever need to cancel a shipment.